arina Privacy Policy

When you register an account with arina, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit amounts, withdrawal requests, and payment method details in order to process your financial activity on the platform. During your sessions, we automatically gather technical data including your IP address, device type, browser version, and general location to ensure the platform runs correctly on your device. Gameplay data — such as the games you play, bets placed, and session duration — is recorded to maintain accurate account records and to detect any unusual activity. All data collection is carried out in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. We only collect information that is genuinely necessary to operate your account and deliver a safe, fair entertainment experience. You will always be informed of any significant change to the categories of data we collect.

Your personal data is used primarily to create and manage your arina account, verify your identity, process deposits and withdrawals in Philippine pesos, and provide access to all platform features including sports betting, bingo, and fish games. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or this Privacy Policy — these communications are not optional as they are essential to account operation. Technical and gameplay data helps us maintain platform stability, investigate disputes, and improve the overall experience for players across the Philippines. Where you have opted in, we may use your email or mobile number to inform you of relevant promotions available on the Promotion page; you can withdraw this consent at any time. We do not use your data to build advertising profiles or sell insights to marketing companies. Data is also processed to comply with our legal obligations, including anti-money laundering checks and responsible gaming monitoring as described on the Responsible Gaming page. Every use of your data has a clear, lawful basis under Philippine data protection law.

arina does not sell, rent, or trade your personal information to any third party for commercial purposes — this is a firm commitment we make to every player in the Philippines. We work with a limited number of trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; these partners are contractually bound to handle your data only as instructed by arina and in compliance with applicable law. In certain circumstances we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally obligated to do so. If arina undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We do not share your data with other players or make any personal information publicly visible on the platform. Any third-party tools embedded in the platform — such as payment gateways — operate under their own privacy policies, and we encourage you to review those separately. We review all third-party data arrangements regularly to ensure they remain appropriate and proportionate.

We retain your personal data for as long as your arina account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Financial transaction records are typically kept for a minimum of five years in line with anti-money laundering requirements, even after an account is closed. Identity verification documents are retained for the period required by applicable Philippine law and then securely deleted or anonymised. If you request account closure, we will deactivate your account promptly and begin the process of removing data that is no longer required, subject to any mandatory retention periods. Gameplay and session logs may be retained in anonymised form for platform analytics and improvement purposes after the personal identifiers have been removed. You may request a copy of the data we hold about you or ask us to delete specific records by contacting us through the FAQ page. We will respond to all data access and deletion requests within the timeframes required by Philippine data protection law.

arina uses industry-standard encryption (TLS/SSL) on all connections between your device and our servers, ensuring that your personal and financial data is protected during transmission. Account passwords are stored using strong one-way hashing algorithms and are never accessible in plain text by any member of our team. Access to personal data within our organisation is strictly limited to staff who need it to perform their specific role, and all such access is logged and audited. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities within the timeframes required by law. We strongly encourage all players to use a unique, strong password for their arina account and to enable any additional security features available in their account settings. While we take every reasonable precaution, no online platform can guarantee absolute security, and players should also take steps to protect their own devices and login credentials.

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used — which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or out of date. You may object to the processing of your data in certain circumstances, and you have the right to request erasure of data that is no longer necessary for the purpose for which it was collected, subject to legal retention requirements. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to us through the FAQ page and we will guide you through the process. We are committed to responding to all data rights requests promptly, fairly, and in full compliance with Philippine law. Your trust is the foundation of everything we do at arina, and we take every data rights request seriously.

arina may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform or by email. Your continued use of arina after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. Previous versions of this policy are not retained for public access, so we recommend saving or printing a copy if you wish to keep a record. If you have any questions about this Privacy Policy or how your data is used, the FAQ page is the best place to start. We are always happy to clarify any aspect of our data practices for players across the Philippines.